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WheatSheaf The Waltham Abbey

WheatSheaf The Waltham Abbey

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Pubs in Waltham Abbey
146 Crooked Mile , Waltham Abbey, Essex, EN9 2ES
01992 711266

WheatSheaf The, in Waltham Abbey, is a local pub. They are pleased to offer real ales, live music, pool, darts and bar snacks. For more info contact WheatSheaf The pub on their telephone number - 01992 711266.
Tags: Terrible service


WheatSheaf The Waltham Abbey Reviews


Ordered our meals, asked for a credit card receipt, the guy acted like he could not hear me. No receipt, no proof or my order. Went outside - beautiful day. 45 minutes later one of our group went to ask where the food was. Others who ordered after us had theirs and they were the same dish. They checked and said it should be coming out soon. 10 minutes later a different person went inside to ask, they were told it was being plated and would be out shortly. 10 minutes later - one hour and 16 minutes - we were told it was done and would be the next one out. 15 minutes later (one of our group needed to leave to get to work), we were informed that the printer had jammed, and the food was just then being prepared. As they were making it then we could not just leave and get a refund. In the next 30 minutes we got excuses like there are no receipts as the printer does not work, the food is being cooked, and we would have the food shortly. Finally my dish came and it was not as explained in the menu. I got more excuses. Several people saw the problems we were having and came over to speak to us. Some had been waiting for over an hour for just one plate of chips. Finally the manager said that after I got my meal I could come in side for a single drink on the house. 8 people standing around for almost 2 hours. By then it was cold, there was no seating inside and one of our group as late for work and got in trouble. We were lied to four times. Twice by the manager - and he knew he was lying. As number of other people got up and left at the same time.

I am an American and after 8 years of living in the UK, this is worst service I have ever had. They claim to be independently owned and were told there is nothing we can do about the terrible service and nothing they would do to make it right.
They make their money in the drinks and all they want is people to come and get drunk.

They stated they are not part of the McMullen group, but they use their menu. They said they are independently owned and can treat people how ever they want.

Never got my meal. Claimed I ordered something else than what I did, the waitress came out with a printed receipt (which the manager claimed they could not do) that shows just what I ordered. Then they were going to give me my money back, but it was for a meal which did not show up on my receipt. They wanted to rob me.  
Tags: Terrible service

Rating  1

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