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Nortons Sheffield

Nortons Sheffield

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Kitchens in Sheffield
Norton House/169 Rutland Road , Sheffield, South Yorkshire, S3 9PT
0114-272 1294

Nortons Sheffield is a local kitchen showroom in South Yorkshire. They are experienced in providing kitchens, designer kitchens, kitchen taps, kitchen doors and modern kitchens. Nortons kitchen showroom’s post code is S3 9PT.
Tags: Wood burning stove log burners log burner installation


Nortons Sheffield Reviews


I rang the shop to arrange a log burner installation survey, first impressions were very good, the chap I spoke to seemed very competent and business-like. An appointment was made for the following Monday between 3 and 4 PM and this is where is all started to go wrong. We'd got a busy afternoon and evening with guests coming for dinner, by 5.15 still nobody had arrived. At 5.20 the installer rang me to say could he come at 5.50, nearly three hours later than the appointed time. I asked why on earth he'd not rung me to say he was going to be late, it is common courtesy after all. I received the unsatisfactory response "well I'm ringing you now." The later time wasn't convenient as I was already late picking up our guests, so we rearranged for Thursday AM, 'first thing' which I was told would be 9.30 after he'd done the school run. Thursday 9.30 came and went, again a really busy morning for myself, at 9.50 still no-one had arrived so I rang the shop to complain and cancel the appointment. The shop must have then rung the installer, because despite my saying the appointment was now cancelled and to tell the installer not to bother coming, he started to harrass me with phone calls. I hung up the first time, he obviously didn't get the message so I told him where to get off the second time. It's only common courtesy to ring customers and let them know you're going to be late, Nortons failed to do this twice, and left me waiting around for hours. The worst bit of all this? The installer literally lives two streets away from me, yet despite that couldn't even make a late afternoon or early morning appointment on time. If this is how they treat potential customers, imagine trying to get any joy out of them if you have a problem with your stove once you've bought it.   
Tags: Wood burning stove log burners log burner installation

Rating  1

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