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Hide N Suede Sutton Coldfield

Hide N Suede Sutton Coldfield

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Leather Goods in Sutton Coldfield
2 Burnett Rd , Sutton Coldfield, West Midlands, B74 3EJ
0121-352 0386

Hide N Suede in Sutton Coldfield, West Midlands, is a leather goods shop. They specialise in leather goods, Hide N Suede leather goods shop has its address at 2 Burnett Rd.


Hide N Suede Sutton Coldfield Reviews


BEWARE, NO REFUNDS AND TERRIBLE CUSTOMER CARE!

There is no sign at the till informing customers they do not give refunds. You'll need to search the shop, Hide n Suede more like Hide n Seek! Searched the shop to find a very small sign under a shelf. If I had known their no refund policy I would not have made the purchase. According to Manager not knowing their policy was my problem not theirs, I should have asked. So beware don't buy from independents if you're expecting the same customer care you're used to.

They were all very nice when I was trying Sandals on but of course they would be they wanted the sale. I did express several times I thought they looked too big and felt was unsure. They assured me not but when I got home tried Sandals on again walking around, I was not satisfied with fit, they were too big.

Took Sandals back but Manager indicated there was nothing I could say or do, they don't give refunds full stop. Manager was not willing to listen in the slightest, even started writing credit note out, not looking at me and I'd not finished what I was saying. Also asked her questions but was not willing to listen or answer until I pushed for a response, very unreasonable and rude attitude. Did point out slight fault too again not willing to listen.

I did speak to Trading Standards who have indicated because the Sandals I bought were not fit for purpose and there was a slight fault to ring shop again. Rang shop to explain my conversation with Trading Standards still not willing to listen. Take me to court was the answer, lovely!

Really bad and archaic customer care. Beware if you are buying from this shop, really make sure you're 100% if not don't buy!

I begrudge giving one star but unable to post review if not.  

Rating  1

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