Computer Care Hertford

1 2 Reviews

Computer Repairs in Hertford
49 Fore St , Hertford, Hertfordshire, SG14 1AL
01992 677371

Computer Care Hertford is a computer repair company providing services locally. They are known for offering computer repairs, laptop computer repairs, computer repair service and laptop repairs. The phone number for Computer Care computer repair company is 01992 677371.

Computer Care Hertford Reviews

devonlady

1 reviews

Disgraceful service Yes they mended my laptop for £55.00 which I was struggling to pay but cant now be without as I work from home. So had no choice.
To my utter dismay and disappointment they didn't phone me to tell me that it wouldn't work without being plugged to electric socket; (as the battery was no longer working) so that means they didn't check this when it left their shop
It will be an extra £69 for a new battery. !!
They did the very 'bare minimum' so in my view this is not real 'Customer care' it was my first visit there and it will be my last.!
I feel angry sad and disgusted that in their view this is 'Acceptable.' service; they should not run a shop if the 'bare minimum' is all they want to give to valued and returning customers.
Also they are not all that friendly there! I went in smiling and happy and got a look as if he'd hit the wall with his face when he got out of bed the wrong side !! I ought to have trusted my intuition right then!!
They need to try a lot harder if they want to survive; I will be posting my disappointment on FACEBOOK.

23-05-17

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Doddle

1 reviews

Dear Hertford.... Please read this before you go to "Computer Care" on Fore Street

My 16 year old son, who has Asperger’s syndrome. Went into the store and explained he wanted to increase the quality of wi fi in his bedroom. The man sold him a box for a “wi fi network range extender”. I met him in town drove home, my son said 1) he asked to pay by card but was told no. 2) paid by cash and did NOT receive a receipt. I explained you must always ask for a receipt no matter how much money you are spending. (This item cost £59.99). He got it home opened the box, to find it was empty. I took him straight back and received a full box. When his dad got home he said that is not what you need, you need an Ethernet extender. But they tried plugging this in anyway, it didn't work, they followed all the instructions, but nothing. As it wasn't what he needed anyway I popped back to the shop, explained all of the above and asked nicely for a refund. We had owned the item for less than an hour. The customer service was disgraceful, he threatened to physically assault me if I didn't get out of his shop. I called my partner for help, and said all I want is Jamie's money back. Paul was scared for my safety and phoned the police for advice. The police came into the store, and tried to mediate, unfortunately it is a civil matter, and he is allowed to physically remove me?

I just wanted justice for my son. He was sold an empty box, followed by a faulty piece of equipment, I explained about the Asperger’s, thinking that would make the man see Jamie's vulnerability and just give him his £60 back. Sadly he just said I should not let him wonder around with that kind of money?

Jamie works hard for his own money, and saves for his computer related gadgets, he wants to study computer programming when he leaves school this year. Why would a small, independent business on our local high street treat us like this? 02-05-16

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Computer Care Hertford Reviews

devonlady

Doddle