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Zero Signs & Digital Ltd Crewe
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1
Reviews
Signage in Crewe
Grosvenor Works/Derby St
, Crewe, Cheshire, CW1 3ER
01270 256258
Zero Signs & Digital Ltd in Crewe is a sign maker who offers signage and signs. The address for Zero Signs & Digital Ltd sign maker is Grosvenor Works/Derby St.
Tags:
A honest review
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Zero Signs & Digital Ltd
Crewe
Reviews
Having visited Zero signs Crewe previously I was happy to give the local company a go at producing prints of all sizes. With clients including Sony Playstation, Royal Enfield and Getty quality was paramount.
I requested a quotation which I received the next morning direct from Ben Caldwell the Director, a very friendly and obliging member of the team, so are a vast majority of staff, however dropping the artwork off I received a very different attitude from a very difficult and abrasive member of staff at reception.
I was told in a very stern manner have you replied to the quote sent last night in which I replied I wasn’t aware of a quote last night I received one yesterday morning. “No it was sent to you last night” which was repeatedly reiterated in a coarse manner until she checked the emails in which she noticed in was in the morning no apology made.
I was then told I would need to pay up front, something that isn’t very clear from the quotation neither was it mentioned during our conversation to confirm the order.
I was also told by this individual she didn’t like my attitude, which I found disgusting after her flippant remarks.
Here are the terms you decide if it’s clear Payment: 30 days from date of invoice for account customers and with order for non-account customers.
I apologised on several occasions that I hadn’t realised that was the case and offered to pay in full, my card details were taken. On my return to my office I’d noticed the above mentioned quotation and contacted the printers again to highlight that the terms were not clear regarding payment in which I received a barrage of verbal abuse from the same member of staff and talked down to like a child.
I emailed Ben the director at this stage as he seemed more customer based than his own staff, I expressed my concerns and we moved on as he assured me action would be taken and my order processed with an agreed time to pick up the art work. I had at this stage informed my clients when the work would be ready. However on contacting the printers I was told by Ben’s father who introduced himself as Jeff until pressed for his position( another Director) they hadn’t completed the work and it would be next week at the earliest and that his Son was on Holiday.
Jeff as he called himself will not be surprised at these comments and findings as I did warn I would be leaving a review of his company as a warning to other companies wishing to trade, something that didn’t seem to bother him.
Today I have found a cheaper quote and a friendlier team to deal with so damage has been limited. However this could easily been financially damaging had it been for one of my major clients. I cannot express the importance in these difficult times for help customer service and a need to remember the customer is important. Terms and conditions need to be clear and transparent and also need to protect the client if problems arise.
26-10-15
Tags:
A honest review
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