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Rora Boarding Kennels & Cattery Peterhead
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Reviews
Dog Kennels & Catteries in Peterhead
Outhill of Rora
, Peterhead, Aberdeenshire, AB42 4NT
01779 821217
Rora Boarding Kennels & Cattery Peterhead is a local dog kennel & cattery in Aberdeenshire who offers dog boarding and cat boarding. The phone number for Rora Boarding Kennels & Cattery dog kennel & cattery is 01779 821217.
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Rora Boarding Kennels & Cattery
Peterhead
Reviews
We are fully aware of the distress that the loss of a pet would cause to owners and it is for this reason that we make strenuous efforts to ensure it does not happen.
Since opening the business in January 1997 this is the only pet to have been lost whilst in our care and this occurred as a result of damage to a cattery panel caused by an employee who failed to advise us such.
99% of the cats in our care would not have even noticed this damage but this particular young cat did and proceeded to rip the hole wider so that it could escape overnight after its arrival.
All efforts were made to locate the cat from the morning onwards but it would appear that he had already left the locality. Over the following months traps and food were put out and the grounds searched 5 times daily but with no result. We continue to keep an eye out for him.
For some perspective on this unfortunate incident. The owners' other cat and 2 dogs enjoyed their 2 week stay with us without incident and no fees were accepted. As we are a licensed facility the owners were able to claim a four figure amount fro our insurers.
With 19 cattery units , over 19 years we have had cats boarded with us for 64,270 days with one loss.
With 24 kennel units over the same period we have had dogs boarded with us for 90,149 days without loss.
To end , whilst we accept the absolute devastation that this loss has had on the owners , we feel that it would be a fortunate business indeed that did not suffer some unfortunate occurrence and once again offer our sincere apologies to the family.
All potential customers are welcome to ask for more information about this incident as we are keen that it does not become the "Elephant in the Room"
06-02-16
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Rora Boarding Kennels and Cattery lost our cat Ollie on the 27th July 2013 whilst we were on holiday through a split in the pen roof, to date our boy is still missing. Would NOT recommend anyone to put there much loved pets in this kennels or cattery!!!!
26-01-16
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